Lorna Jane Reviews

Bought the lotus leggings. I wore them, and within hours I noticed a hole on the thigh. I presented them back to the store with bag, receipt and product. Explained the situation. The employee then proceeded to tell me it was my fault, giving me ways it could have happened. Seriously! The material is extremly poor quality and most likely had a hole before I purchased. Yet when I rightfully asked for a refund they would not issue it. They do not have a phone number or email to call to escalate this matter. Instead a live chat that is only open Mon-Fri.
Overall, poor product quality and customer service. This was the worst customer service I have EVER experienced. They do not honour their faulty or performance quality warranty they have on their website. Additionally, the item was not 'fit for purpose' and under federal legislation they should rightfully issue a refund. They refused to do this. Shocking! After being a loyal customer from the beginning, I will never buy their product again. Not worth the money and hassle. Avoid!

Staff in penrith store are rude and treat customers poorly.. i haven't bought tights in years as the quality is bad . I do how ever like the over sized jumpers and shirts.. but will only buy when on sale as the cost of your items is ridiculous for the quality

I used to love Lorna Jane clothing until my recent shop, I purchased a pair of leggings 28th December 2022, not even 4 weeks old, found a hole never damaged them, manager Marina at Brisbane CBD said I must have hooked my crutch on a nail, no exchange would be given, the quality of the material is garbage and will never shop at LJ again.

I don’t understand why you would not accept Australian Legal Tender!
I don’t want a bullcrap standard reply that you have given everyone else, because it’s a load of rubbish.
Telling customers to go elsewhere to put their cash on a “plastic” gift card and come back and pay…
Pathetic, and reading theses complaints, I’m obviously not the only one who thinks so.

Refused to let my 14 year old daughter pay with cash...... She had been saving up for months to make a purchase and then wasn't allowed. Cash is a legal tender in Australia and your response regarding the environment is a poor one. Your staff are telling customers to go and buy a plastic gift card from the centre management with cash to then use in your store as a alternative. What a joke.
What makes it funny is it took another customer 4 goes with your card machine for her purchase to go through, which your staff admitted happens all the time.... How's going cashless working for you yeah!!!!
We will not be shopping in your stores again and will spread the world through my wellness community.

As the same as all the other reviews, wouldn't take my cash so no sale. As it's still a legal tender in Australia and no one cares that you are still working under Australian laws/policies - the fact of the matter is, it's still a legal tender. And I find it totally ridiculous. Cleo Harper for me!!

I placed an order on 13th jan 2023.
It has been over 12 days and I have still not received my order. The receipt said expected delivery 8-12 days!
I ordered ahead of a trip so I can take the clothes on my travel. But they never came. They have no contact number to lodge a complaint or no way to track the order.

I had always been a fan of Lorna Jane they were my favorite leggings. I would recommend them to everyone I spoke to, not anymore! They have to have changed their fabric as the most recent ones got holes after a handful of wears. I think this is just unacceptable! Although the comfort level is still very good I would now compare them to stockings that if you are lucky you'll get 6 wears out of until they get a hole. You expect that from stockings as they are so thin and delicate not $100 work out leggings.
I'll never purchase from them again and advise everyone I meet that they are now poor quality junk. It is such a shame as they were awesome.
Their customer service is a complete waste of time. Complety unhelpful wouldn't answer my question if the fabric had changed. Said it was my fault and the fabric had snagged. They have two separate holes in completely different areas of the pants. If you snag yourself on something you know that. Their material is now just rubbish avoid avoid avoid.

I ordered two pairs of shorts from Lorna Jane in their sale. I order two pairs because they charge extortionate shipping fees - $12 AUD standard which is way too much for one pair of shorts.

They emailed me to cancel one pair - so I contacted them to cancel the whole order as I don't want to pay $12 to ship one pair of $35 shorts. Their customer service response was unhelpful - clearly just copying and pasting policy pieces - lacked any nuance or personality and basically told me tough luck and to suck it up because they won't do anything about it.

This experience is why online shopping sucks - and I will never shop at Lorna Jane again - congrats on getting your $12 out of me.

Have always bought LJ clothing for the gym. Never again quality is so poor could probably buy a better product in Kmart or Target for a much cheaper price. Bought 2 pairs of tights at the begining of November, they are ready for the rag bag the quality is so poor stretched, piling and small holes around the knee area

Love Lorna Jane !!!!
However was very disheartened when I found out her pacific fair store no longer accepts cash as a payment no signs were displayed to acknowledge this before entering the store .

I understand Lorna’s side to it , however cash is a legal tender in Australia and by law you can not refuse payment from any customer with this form of payment .

No cash?! We are no longer going to support your business.
Just a reminder that cash is a legal tender in Australia.
Dismal service, also.
Will be informing our clients, family and friends alike to avoid Lorna Jane.

Was super excited to shop at Lorna Jane today. Got to the til and my total was nearly a grand and they said they don’t take cash. I could have gone to my bank and put it in to pay but I actually don’t support cashless companies. Lots of places people make cash - selling items off marketplace, babysitting, odd jobs, or just setting aside cash through the year to spoil yourself at the end. I’ll head back to Lululemon.

Doesn't except cash - our legal tender. Just a simp company to the government. Ah well, plenty of other places to shop. Hope this backfires on your company big time. No cash, no me.

Use to love this brand, their garments were high quality and lasted a life time - NOT ANYMORE! Only five months ago, I purchased a pair of leggings, for walks and leisure wear and they are now unwearable with holes at the seams of the inner thighs. I spoke to a LJ representative and they pretty much said ‘too bad’, even with my receipt and photos they couldn’t offer me anything. I may as well buy cheap active wear if the LJ company makes garments, low in quality and a short lifespan as well.